OSCM 440: Public Sector Operations

Public sector organizations such as governments and non-profits fulfill important roles in society, delivering widely varying services and products. Operations management, the analysis, design, operation, and improvement of the systems and processes that deliver goods or services, is critical for these organizations to achieve their mission, provide value to their many stakeholders, and effectively translate policy into action. This course equips students with capabilities and strategies to design, evaluate, and improve successful operations activities within government and non-profit organizations. The course is particularly relevant in the context of the DC metropolitan area where public sector represents a key industry sector in terms of contribution to the area’s GDP and employment. A third attempt will require academic advisor approval.Limited to two attempts.