Staff Positions

The Academic Operations Coordinator serves a vital role for the Office of Academic Affairs, ensuring the highest standards of operational excellence and data integrity. This position is responsible for managing student records, complex enrollment data reporting, and academic program administration, while actively contributing to Academic Affairs and Mason Korea’s mission and strategic goals.

[Key Responsibilities]

1. Student Record & Data Management:

• Facilitate pre-semester student enrollment outreach and manage daily record updates, including Leaves of Absence (LOA) and withdrawals.
• Institutional Reporting: Prepare and submit data for institutional reporting (March/September) and ensure continuous data alignment across internal systems.
• Data Analysis: Use internal data management system (Microstrategy) to update the Master Student Directory and conduct regular Retention Analysis to support campus-wide data updates and strategic planning.
• Enrollment Verification: Issue and confirm enrollment verification certificates and conduct phone-based verification for students currently serving in the military.

2. Academic Operations & Testing

• Math Placement Test (MPT): Coordinate and administer the Math Placement Test for incoming students during pre-semester windows
• Provide operational support with academic courses if needed.

3. Program & Academic Support

• Credit bearing programs: Oversee the administrative process for Experiential Learning, Military Credits, IGC Cross-registrations, and Credit for Internships.
• Scholarship Management: Coordinate the selection and processing of the Academic Affair’s scholarship programs such as FAA (Financial Aid) and Dean’s Merit Scholarships.

4. Communication and Events

• Web & Comms: Update MKAA webpage content and manage the generic office email account (general inquiries) as needed.
• Office Coordination: Respond to incoming calls and handle general office correspondence/mail.
• Event Assistance: Provide logistical support for Academic Onboarding, Celebration of Achievement (CoA), Research Showcases, and other academic events as needed.

5. General

• Represent academic affairs in supporting campus-wide initiatives.
• Maintain the highest levels of customer service during the entire academic process.
• Being a knowledgeable of and effective advocate for George Mason University Korea’s mission, values, procedures, processes, academic policies, and academic programs.
• Perform other administrative and program related duties as assigned by the supervisor to support the mission of the department.

REQUIREMENT 

• Education: Bachelor’s degree in Education, Administration, or a related field.
• Experience: 1–3 years / (or 3-5 years if applying for senior coordinator position) of experience in higher education administration, registrar services, or data management. (Entry-level candidates with strong data skills may apply.)
• Language: Professional fluency in both English and Korean (written and verbal) is required for communicating with diverse stakeholders.
• Technical Skills: Proficiency in MS Office, particularly Advanced Excel (Pivot tables, VLOOKUP, data cleaning)
• Communication: Strong interpersonal skills with a "student-first" service mindset.
• Organization: Ability to manage high volumes of documentation with extreme attention to detail.

PREFERRED QUALIFICATIONS 

• Precision: Exceptional attention to detail in maintaining the integrity of student records and internal data alignment.
• Data-Driven Mindset: Strong analytical skills with the ability to use data management systems (e.g., Microstrategy) for strategic reporting and retention analysis.
• Adaptive Agility: Ability to thrive in a fast-paced environment and quickly adapt to diverse tasks, from complex data reporting to event logistics.
• Proactive Mindset: A passion for trying new approaches and a "continuous improvement" attitude to optimize office operations and student services.
• Technical Familiarity: Experience with Higher Education platforms such as Banner, Ellucian, Dynamic Forms, or CampusGroups is a plus.
• Openness to learning and implementing new software, features, and digital tools to enhance workplace productivity.

KNOWLEDGE, SKILLS, AND ABILITIES   

• Knowledge of higher education academic operations, student records management, and institutional reporting
• Advanced data management and analytical skills, including proficiency in Excel (pivot tables, data reconciliation, reporting)
• Ability to maintain high levels of accuracy, data integrity, and confidentiality in handling student records
• Excellent bilingual communication skills (professional fluency in English and Korean) with a student-centered service mindset   
• Strong organizational skills with the ability to manage multiple deadlines in a fast-paced academic environment
• Ability to coordinate academic programs, testing, and events while supporting cross-departmental collaboration
• Demonstrated problem-solving skills with the ability to improve workflows and administrative processes
• Proficient with operating a computer and various supporting software packages (i.e., Microsoft Office Suite, Google Calendar, Zoom)  

WORK ENVIRONMENT  

• Require flexible hours, including occasional evening and weekend hours, with prior notice    
• Work may require some physical exertion (I.e., standing, lifting, moving, etc.)  

Pay Bands

• Coordinator: KRW 38,000,000 – 43,000,000 per year, based on relevant prior work experience.
• Senior Coordinator: KRW 47,000,000 – 52,000,000 per year, based on relevant prior work experience.

To Apply 

For full consideration, applicants should do the following by March 29, 2026. Submit applications in our hiring site (click here)

• A cover letter that explains your interest in the position and any other relevant experience. 
• Current curriculum vitae. 
• At least three references with full contact information. References will not be contacted without consent from applicants. 

Application materials must be submitted by March 29, 2026 and review of materials will begin immediately thereafter.

George Mason University Korea is seeking a passionate and service-oriented Student Accounts Coordinator who enjoys supporting students and contributing to a welcoming campus environment.

The Coordinator will assist with daily financial operations, support cross-departmental collaboration, and contribute to key initiatives under the guidance of Mason Korea leadership. This role offers hands-on experience in billing, reconciliation, compliance, and financial systems within a structured and team-oriented environment.

The Finance and Planning team currently consists of three members, and this position reports to the Executive Director of Finance and Planning.

Specific functions and responsibilities include but are not limited to:

Student Tuition Assessment, Invoicing, and Collections

• Support student billing operations, including maintaining student records, verifying registered credits, and preparing tuition rate information.
• Process tuition invoices, payments, deposits, and refunds, and assist with reconciliation of student accounts and scholarship transactions.
• Assist in monitoring installment payment plans and preparing accounts receivable aging reports for review.
• Support follow-up communication regarding outstanding balances and coordinate financial holds with the Fairfax campus.

System Administration and Data Management

• Assist with uploading billing data from IFBank Korea into the AR module in Oracle Cloud and support reconciliation of installment plans and collections.
• Support basic system administration functions, including supplier and customer setup, employee access updates, exchange rate uploads, and routine financial transaction postings.
• Assist in maintaining documentation and reporting system issues to the Oracle maintenance help desk as needed.
• Support communication with IBK and IFBank to verify student payment information and assist with tuition-related updates during student orientation.

Tax Compliance and Regulatory Reporting

• Assist in preparing annual Form 1098-T documentation for reporting to the U.S. campus in Fairfax, Virginia.
• Prepare and support submission of annual Hometax reports for students’ education-related tax benefits in compliance with Korean regulations.
• Assist in compiling and reconciling donation data in coordination with External Affairs and support Hometax reporting processes.

Expense Management and P-Card Administration

• Assist in reviewing and processing employee expense reports and corporate card reimbursements in accordance with university policies.
• Verify supporting documentation and required approvals prior to processing.
• Support reconciliation of Finance and Travel P-Card transactions in Oracle Cloud, including monthly corporate credit card reconciliations.
• Review expense amounts and account allocations for accuracy and escalate discrepancies as needed.

Cross-Departmental Coordination and Student Services

• Assist in coordinating billing-related activities with Academic Affairs and Admissions and Enrollment.
• Support preparation and scheduling of cross-departmental collaboration meetings and provide billing updates as assigned.
• Assist with student orientation sessions by sharing tuition information and supporting related communication channels.
• Provide support to students participating in tuition waiver, financial aid, and veterans’ benefits programs, including preparation of third-party invoices and coordination with the Fairfax campus. 

General Finance and Audit Support

• Provide administrative and operational support to the Executive Director and Senior Fiscal Coordinator.
• Assist with monthly bookkeeping and routine financial entries.
• Support preparation of documentation and schedules for annual audit processes.
• Participate in cross-training to ensure continuity of essential finance functions.
• Perform additional duties as assigned.

Required Qualification: 

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• 1–3 years of experience in accounting or finance (entry-level candidates with relevant internship experience may be considered).
• Fluency in English and Korean (reading, writing, and speaking).
• Advanced proficiency in Microsoft Excel.
• Demonstrated ability to handle confidential financial information with integrity and professionalism.

Preferred Qualifications

• At least one (1) year of experience working in an international or multi-campus institutional environment.
• At least one (1) year of experience processing employee expense reports and corporate card reconciliations in accordance with institutional policies. 

Required Knowledge, Skills, and Abilities (KSA)

• Customer-Service Mindset with Clear Communication : Ability to explain financial matters clearly and professionally to students, parents, and non-finance colleagues.
• Detail-Oriented with High Integrity : Demonstrates strong attention to detail while handling confidential financial information with discretion and compliance awareness.
• Foundational Accounting Competence with Growth Orientation : Demonstrates a strong willingness to learn and develop applied knowledge of accounts receivable principles, including billing, collections, aging analysis, and revenue recognition within a structured financial environment. 

Pay Bands

• Coordinator: KRW 38,000,000 – 43,000,000 per year, based on relevant prior work experience. 

To Apply 
For full consideration, applicants should do the following by April 06, 2026. Submit applications in our hiring site (click here)

• A cover letter that explains your interest in the position and any other relevant experience. 
• Current curriculum vitae. 
• At least three references with full contact information. References will not be contacted without consent from applicants. 

Application materials must be submitted by April 06 2026 and review of materials will begin immediately thereafter.