IT Services

Mason Korea Branch

The George Mason University Korea campus employs a team of local information technology professionals to assist you. Please contact them if you need assistance.

If you need help with a technical issue or repair, submit the below request and someone will get back to you.

• IT Request Help
• Track a ticket

Resources

Links to some of the many IT resources available to George Mason University Korea students and employees. Please note that you may be required to enter a username and password to access many of the online resources, and that some traffic may not be encrypted.

• George Mason University IT Services – Main
• George Mason University IT Services – Software Listing
• Incheon Global Campus IT Center – Main
• Remote Connection to Shared Drive*
• IT Equipment Standard

              ^{* Remote access to internal file on MK NAS for teleworking and business trip. 
                 (Using IGC VPN Network)}

Patriot AI IT Support Agent

George Mason University Korea students and employees can use the Patriot AI IT Support Agent to ask IT-related questions and receive guidance on common technical issues, campus IT services, system access, troubleshooting, and official IT resources.

You may ask about topics such as account access, Wi-Fi, classroom technology, printing, software, IT equipment, and other Mason Korea IT support services. Please note that the agent is designed to provide general guidance based on available IT resources, and some requests may still require submitting an IT ticket for official support.

^{(*SSO login is required to access this AI Agent service.)}