FAQs

A. GMU email accounts are not activated immediately after creation.

• Please allow 3-5 business days for activation.
• If your account is still not activated after this period, please contact the IT Helpdesk.

A. Please reset your password using the link below:

https://its.gmu.edu/patriot-pass-password-reset/

A. Follow the guide below to complete your account setup:

https://its.gmu.edu/knowledge-base/how-to-sign-up-for-patriot-pass-2/

A. In some cases, the date of birth format stored in the system may vary.

• Please try both formats:
• MM/DD/YY (e.g., 01/30/04)
• DD/MM/YY (e.g., 30/01/04)
• If the issue persists after trying both formats, please contact Mason Korea ITS: 032-626-5300

A. Your account may have been deactivated due to long-term inactivity (e.g., leave of absence, military service).

Please submit a ticket using the link below:

Submit Ticket

1. First, request a bypass code: https://password.gmu.edu/auth/emgbypass
2. If you are unable to request a bypass code, reset your 2FA: https://its.gmu.edu/knowledge-base/request-a-2fa-account-reset/

A. The Mason Korea IT team does not have direct access to Canvas accounts.

Please contact GMU ITS Support using the link below:

https://its.gmu.edu/help-support/

1. Check the contact information on the page and reach out to the appropriate office.
2. If the issue persists, submit a ticket to Fairfax ITS.
3. You may also contact the Academic Advising Center directly.

A. If your issue is not resolved, please contact ITS using the methods below.

Mason Korea ITS (Hours: 09:00-18:00)
Phone: 032-626-5300
Email: mkits@gmu.edu

ITS Support Chat (After hours / after 18:00)
https://its.gmu.edu/help-support/chat/